Freshservice

Enable AI assistants to manage IT service tickets and operations by integrating directly with Freshservice. Automate ticket creation, updates, and asset management to streamline your IT support workflows. Accelerate routine IT service tasks with seamless AI-driven interactions.

Freshservice MCP Server provides a bridge between AI assistants and the Freshservice IT service management platform, enabling comprehensive ticket management and service catalog operations. Built by Gopi Krishnan, Maanaesh Swamy, and Vijay Ragunath, it offers tools for creating, updating, and filtering tickets; managing service requests; handling conversations; and working with products, requesters, agents, and groups. The server handles Freshservice API authentication and implements a wide range of endpoints covering the core functionality of the platform. It's particularly valuable for IT support teams who need to integrate Freshservice capabilities into conversational AI interfaces without managing the complexities of the Freshservice API directly.