{"id":"ac3558d9-60ff-4c01-a6c9-371fb6421ff8","shortId":"qepckg","kind":"skill","title":"Zendesk","tagline":"Manage Zendesk tickets, users, and support workflows through the Zendesk API. Use when searching tickets, updating support state, checking users, or exporting queue data.","description":"# Zendesk\n\nManage Zendesk tickets, users, and support workflows through the authenticated Zendesk API.\n\n## When to Use\n\n- search tickets or support history\n- create or update tickets\n- inspect user details\n- export queue data for analysis\n- summarize current support state\n\n## Setup\n\nUse these environment variables:\n\n- `ZENDESK_SUBDOMAIN`\n- `ZENDESK_EMAIL`\n- `ZENDESK_TOKEN`\n\nBuild the Zendesk auth context from those variables and confirm access before trying ticket operations.\n\n## Workflow Rules\n\n1. Search before creating a ticket to avoid duplicates.\n2. Use views or targeted search instead of listing entire queues.\n3. Add internal notes when changing status or ownership.\n4. Confirm destructive or customer-visible actions before sending them.\n5. Respect Zendesk rate limits during bulk work.\n\n## Common Operations\n\n- Search tickets by status, priority, assignee, or subject before creating a new one.\n- Create tickets with a clear subject, customer-visible comment, and correct priority.\n- Update status with an internal note that explains what changed and why.\n- Look up users by email before editing ownership, organization, or requester fields.\n- Export queue data only when the user explicitly asked for a saved report.\n\n## Safety Boundaries\n\n- Do not read credentials from ad hoc files, memory stores, or chat history; use only the documented environment variables.\n- Do not close, merge, delete, or publicly reply to tickets without explicit confirmation.\n- Do not export ticket or user data to files unless the user asked for a saved artifact.\n- Do not send Zendesk data to any service other than the authenticated Zendesk 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chars)","verified":false,"liveness":"unknown","lastLivenessCheck":null,"agentReviews":{"count":0,"score_avg":null,"cost_usd_avg":null,"success_rate":null,"latency_p50_ms":null,"narrative_summary":null,"summary_updated_at":null},"enrichmentModel":"deterministic:skill-github:v1","enrichmentVersion":1,"enrichedAt":"2026-04-22T00:54:20.219Z","embedding":null,"createdAt":"2026-04-18T22:05:08.254Z","updatedAt":"2026-04-22T00:54:20.219Z","lastSeenAt":"2026-04-22T00:54:20.219Z","tsv":"'1':91 '2':100 '3':111 '4':120 '5':131 'access':84 'action':127 'ad':211 'add':112 'analysi':58 'api':12,38,268 'artifact':254 'ask':199,250 'assigne':146 'auth':77 'authent':36,266 'avoid':98 'boundari':205 'build':74 'bulk':137 'chang':116,176 'chat':217 'check':20 'clear':158 'close':227 'comment':163 'common':139 'confirm':83,121,237 'context':78 'correct':165 'creat':47,94,150,154 'credenti':209 'current':60 'custom':125,161 'customer-vis':124,160 'data':25,56,193,244,259 'delet':229 'destruct':122 'detail':53 'document':222 'duplic':99 'edit':185 'email':71,183 'entir':109 'environ':66,223 'explain':174 'explicit':198,236 'export':23,54,191,240 'field':190 'file':213,246 'histori':46,218 'hoc':212 'inspect':51 'instead':106 'intern':113,171 'limit':135 'list':108 'look':179 'manag':2,27 'memori':214 'merg':228 'new':152 'note':114,172 'one':153 'oper':88,140 'organ':187 'ownership':119,186 'prioriti':145,166 'public':231 'queue':24,55,110,192 'rate':134 'read':208 'repli':232 'report':203 'request':189 'respect':132 'rule':90 'safeti':204 'save':202,253 'search':15,42,92,105,141 'send':129,257 'servic':262 'setup':63 'skill' 'skill-zendesk' 'source-jdrhyne' 'state':19,62 'status':117,144,168 'store':215 'subdomain':69 'subject':148,159 'summar':59 'support':7,18,32,45,61 'target':104 'ticket':4,16,29,43,50,87,96,142,155,234,241 'token':73 'topic-agent-skills' 'topic-agentic-ai' 'topic-ai-agents' 'topic-automation' 'topic-claude-code' 'topic-clawdbot' 'topic-codex' 'topic-cursor' 'topic-developer-tools' 'topic-gemini-cli' 'topic-github-copilot' 'topic-llm-agents' 'tri':86 'unless':247 'updat':17,49,167 'use':13,41,64,101,219 'user':5,21,30,52,181,197,243,249 'variabl':67,81,224 'view':102 'visibl':126,162 'without':235 'work':138 'workflow':8,33,89 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