{"id":"a629aa0b-3fbe-4e76-8fbf-45220662ff03","shortId":"h8P9pA","kind":"skill","title":"Zammad Open Source Web-Based Helpdesk and Ticketing System","tagline":"Zammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.","description":"# Zammad Open Source Web-Based Helpdesk and Ticketing System\n\nZammad is a self-hosted, open-source helpdesk and customer support system with email, chat, phone, Twitter, and Telegram channel integration. It provides a REST and GraphQL API for ticket management, user administration, and workflow automation.\n\n## Installation\n\nRequirements and caveats from upstream:\n- [![docker-release workflow](https://github.com/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)\n- Docker container images: [![Docker images for Zammad](https://img.shields.io/badge/version-stable-blue.svg)](https://hub.docker.com/r/zammad/zammad-docker-compose)\n- [![Dockerhub Pulls](https://badgen.net/docker/pulls/zammad/zammad-docker-compose?icon=docker&label=pulls)](https://hub.docker.com/r/zammad/zammad-docker-compose/)\n\nBasic usage or getting-started notes:\n- [Installing & Getting Started](https://docs.zammad.org)\n\n- Source: https://github.com/zammad/zammad\n- Extracted from upstream docs: https://raw.githubusercontent.com/zammad/zammad/HEAD/README.md\n\n## Source\n\n- [Agent Skill 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'/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)':109 'administr':45,93 'agent':148 'agentskillexchange.com':152 'agentskillexchange.com/skills/zammad-open-source-helpdesk-ticketing-system/)':151 'api':40,88 'autom':48,96 'badgen.net':123 'badgen.net/docker/pulls/zammad/zammad-docker-compose?icon=docker&label=pulls)](https://hub.docker.com/r/zammad/zammad-docker-compose/)':122 'base':6,54 'basic':125 'caveat':100 'channel':32,80 'chat':27,75 'contain':111 'custom':22,70 'doc':143 'docker':104,110,113 'docker-releas':103 'dockerhub':120 'docs.zammad.org':135 'email':26,74 'exchang':150 'extract':140 'get':129,133 'getting-start':128 'github.com':108,138 'github.com/zammad/zammad':137 'github.com/zammad/zammad/workflows/docker-release/badge.svg)](https://github.com/zammad/zammad/actions/workflows/docker-release.yaml)':107 'graphql':39,87 'helpdesk':7,20,55,68 'host':16,64 'imag':112,114 'img.shields.io':118 'img.shields.io/badge/version-stable-blue.svg)](https://hub.docker.com/r/zammad/zammad-docker-compose)':117 'instal':97,132 'integr':33,81 'manag':43,91 'note':131 'open':2,18,50,66 'open-sourc':17,65 'phone':28,76 'provid':35,83 'pull':121 'raw.githubusercontent.com':145 'raw.githubusercontent.com/zammad/zammad/head/readme.md':144 'releas':105 'requir':98 'rest':37,85 'self':15,63 'self-host':14,62 'skill':149 'skill-zammad-open-source-helpdesk-ticketing-system' 'sourc':3,19,51,67,136,147 'source-agentskillexchange' 'start':130,134 'support':23,71 'system':10,24,58,72 'telegram':31,79 'ticket':9,42,57,90 'topic-agent-skills' 'topic-ai-agents' 'topic-ai-tools' 'topic-awesome-list' 'topic-claude-code' 'topic-codex' 'topic-cursor' 'topic-llm' 'topic-mcp' 'topic-npx-skills' 'topic-openclaw' 'topic-skills-catalog' 'twitter':29,77 'upstream':102,142 'usag':126 'user':44,92 'web':5,53 'web-bas':4,52 'workflow':47,95,106 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