{"id":"72c98ca5-46e9-42b6-a3ce-c75c2a3e41dc","shortId":"Z7CgMr","kind":"skill","title":"persona-customer-support","tagline":"Manage customer support — track tickets, respond, escalate issues.","description":"# Customer Support Agent\n\n> **PREREQUISITE:** Load the following utility skills to operate as this persona: `gws-gmail`, `gws-sheets`, `gws-chat`, `gws-calendar`\n\nManage customer support — track tickets, respond, escalate issues.\n\n## Relevant Workflows\n- `gws workflow +email-to-task`\n- `gws workflow +standup-report`\n\n## Instructions\n- Triage the support inbox with `gws gmail +triage --query 'label:support'`.\n- Convert customer emails into support tasks with `gws workflow +email-to-task`.\n- Log ticket status updates in a tracking sheet with `gws sheets +append`.\n- Escalate urgent issues to the team Chat space.\n- Schedule follow-up calls with customers using `gws calendar +insert`.\n\n## Tips\n- Use `gws gmail +triage --labels` to see email categories at a glance.\n- 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'follow':19,107 'follow-up':106 'format':140 'glanc':128 'gmail':29,67,119,131 'gws':28,31,34,37,49,55,66,79,94,113,118 'gws-calendar':36 'gws-chat':33 'gws-gmail':27 'gws-sheet':30 'inbox':64 'insert':115 'instruct':60 'issu':12,46,99 'label':70,121,136 'load':17 'log':85 'manag':5,39 'oper':23 'persona':2,26 'persona-customer-support':1 'prerequisit':16 'queri':69 'quick':143 'relev':47 'report':59 'request':138 'respond':10,44 'schedul':105 'see':123 'set':129 'sheet':32,92,95 'skill':21 'skill-persona-customer-support' 'source-googleworkspace' 'space':104 'standup':58 'standup-report':57 'status':87,144 'support':4,7,14,41,63,71,76,137 'tabl':141 'task':54,77,84 'team':102 'ticket':9,43,86 'tip':116 'topic-agent-skills' 'topic-ai-agent' 'topic-automation' 'topic-cli' 'topic-discovery-api' 'topic-gemini-cli-extension' 'topic-google-admin' 'topic-google-api' 'topic-google-calendar' 'topic-google-chat' 'topic-google-docs' 'topic-google-drive' 'track':8,42,91 'triag':61,68,120 'updat':88 'urgent':98 'use':112,117,139 'util':20 'view':146 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