{"id":"9c33176b-4640-4d0b-b24b-85e2ea993dc4","shortId":"4xhh9S","kind":"skill","title":"Search Help Scout conversations and thread context before drafting support replies","tagline":"Lets an MCP-compatible agent search Help Scout inboxes, customers, organizations, and full thread history so support replies start with the right account and ticket context.","description":"# Search Help Scout conversations and thread context before drafting support replies\n\nLets an MCP-compatible agent search Help Scout inboxes, customers, organizations, and full thread history so support replies start with the right account and ticket context.\n\n## Prerequisites\n\nMCP-compatible client and Help Scout private app credentials with read access to Mailboxes, Conversations, Customers, and Organizations. Optional Docker or Claude Desktop/Claude Code plugin install.\n\n## Installation\n\nUse the upstream install or setup path that matches your environment:\n- docker run -e HELPSCOUT_APP_ID=\"your-app-id\" \\\n- git clone https://github.com/drewburchfield/help-scout-mcp-server.git\n- npm install && npm run build\n- npm start\n\nRequirements and caveats from upstream:\n- [![npm version](https://badge.fury.io/js/help-scout-mcp-server.svg)](https://badge.fury.io/js/help-scout-mcp-server) [![Docker](https://img.shields.io/docker/v/drewburchfield/help-scout-mcp-server?logo=docker&label=do...\n- ### Docker\n\nBasic usage or getting-started notes:\n- ### Claude Cowork (Recommended)\n- Open Cowork and go to **Customize** > **Browse plugins** > **Personal**\n- Click **+** > **Add marketplace from GitHub** and enter drewburchfield/help-scout-mcp-server\n\n- Source: https://github.com/drewburchfield/help-scout-mcp-server\n- Extracted from upstream docs: 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